Terms and Conditions

epos-tills4less is a trading name of VPOS UK Limited

As suppliers of business-to-business equipment to the retail & hospitality sector since 1985, we have vast experience providing products and services for use in relation to your business.

Located in Tadcaster, North Yorkshire but with a Leeds Postal Code, although supplying “nationally” we pride ourselves on competitive pricing and great industry knowledge. Should you have any questions in regards to any of our products before purchase please do not hesitate to contact us, our contact details are as below.

VPOS (UK) Limited T/A epos-tills4less

Tadcaster Enterprise Park

Station Road

Tadcaster

North Yorkshire

LS24 9JF

Phone: 0333 050 7327

Company Reg: 11307282

VAT Reg: GB309137023

FCA Registration Number: 933353 

Purchasing on-line

Simply browse our store, add any items that you wish to buy into the shopping cart. When you have finished your shopping, click on ‘Checkout’ and you will then need to provide us with a few details that we need to be able to complete the order. Any advertised discounts will be automatically applied to your shopping cart before payment details are required.

We accept the following on-line payment methods via our 128bit Secure Payment Gateway – Stripe 

Credit Card, Debit Card

If you prefer to pay by Bank Transfer, simply place your order online, and instead of entering credit or debit card details you can choose ‘proforma invoice’ we will email you a ‘pre-invoice’.

Upon receipt of payment, your order will be dispatched. If you wish to pay by credit card, but do not wish to pay online, simply submit your order online in the usual way and choose ‘proforma invoice’ as your method of payment then call us up with the last four digits of your internet order number and your payment details.

If you have made a mistake in your order and cannot correct it in the shopping cart? Please contact us immediately and we will correct this for you.

When you receive our confirmation of order, this is to advise you that we have received your order. It does not mean that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. This term has been included to protect us in the case that a mistake has been made in pricing, if we have inadvertently under-priced goods, or we are no longer able to supply a particular product because it has been discontinued etc. In there has been a change in the price, we will contact you first to ensure that the price is acceptable.

Delivery

Most of our products are held in stock. Providing orders are received before 3pm (Monday to Friday) we endeavour to despatch the same day via our nominated Courier, usually DPD. If your order has been sent with DPD and you have provided a mobile phone number when checking out, on the day of delivery you should receive an email and text message advising a 1 hour delivery window. Please note that this service is provided by our courier and not ourselves. We are currently unable to offer this service on larger or special order items. Regrettably, the delivery window alert is not available for remote and offshore areas of the UK. Please note that we cannot be held liable for any deliveries not made due to customer not being in to receive delivery regardless of whether the delivery attempt is made within the 1-hour window or not. Please remember that the 1-hour window is a ‘best estimate’ and not a guarantee by the courier. Please ensure that your email address and mobile phone number are entered correctly and that your spam settings do not block our courier’s emails. epos-tills4less cannot be held responsible for any emails or text messages not being received.

If there is an unforeseen problem with your order we will endeavor to contact you as quickly as possible. Please make sure you are in to receive your delivery. Re-delivery costs incurred by no-one being available to sign for the goods, or through incorrect delivery information being submitted will be passed onto the customer. Neither epos-tills4less or the couriers we use can be held liable for any costs or inconveniences incurred through delays to delivery. If you decide not to receive the delivery in the permissible period we reserve the right to charge a handling fee of £20 + VAT to cover our administration and delivery costs, as we are not entitled to any refund from the courtiers in these circumstances. We guarantee that all non-custom deliveries will be made within the published mail order guidelines of 28 days. If you have not received your order within 28 days we will cancel your order if you are not satisfied and refund you in full (this does not apply to long lead time custom print jobs or special order non-stock items).

IMPORTANT INFORMATION ON DAMAGES

In the unfortunate event of your consignment having minor damage upon delivery, then please make a note of the extent of the damages on the driver’s delivery note when signing for the goods. Please contact us immediately to report the damage. If the damage is severe then please reject the whole delivery and immediately contact us for a replacement consignment. Any damages or shortages must be reported within 24 hours of receipt of goods. Deliveries signed for ‘Unchecked’ are treated as being received in good condition.

All invoices are sent by email as standard.

Tax

For orders made from the UK 20% VAT is added to all products to the prices displayed on the website.

Credit Card Security

When an order is placed on our website, credit card numbers are encrypted using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. There have been no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted using an SSL server.

VPOS (UK) Limited T/A epos-tills4less takes customer credit card fraud very seriously. We may carry out our own internal anti-fraud checks, including but not limited to contacting you at any time prior to dispatch of the item in order to obtain a landline and/or work telephone number, which VPOS (UK) Limited T/A epos-tills4less may contact directly and/or check against publicly available records to corroborate details given by the buyer. epos-tills4less may at its discretion refuse to process and/or cancel orders if you cannot be contacted and/or VPOS (UK) Limited T/A epos-tills4less suspect that the transaction is fraudulent or does not meet our stringent security checks. VPOS (UK) Limited T/A epos-tills4less.

further reserve the right to dispatch items to your home and/or work address (on receipt of an email confirming the same sent from your work email address) and VPOS (UK) Limited T/A epos-tills4less are under no obligation to dispatch to an alternative delivery address requested by you.

A security check may be triggered for some of the following reasons:

  • Incomplete data are given on the order.
  • Data not matched by the credit card provider (CVV code and address).
  • Delivery address different to the Invoice address.
  • Delivery address in a listed credit card fraud area.
  • Use of a foreign credit card.
  • Unusual items ordered.
  • No visual verification on mapping software.

Less than 1% of our orders are subject to a security check investigation, but please be aware that if your order is checked there may be a delay in processing it.

Guarantee

Mostly our products are delivered with a 12 months return to base guarantee, some have 36 months return to base guarantee and this will be clearly indicated. In some cases, this is also supported by the manufacturer.

The cost of shipping any Guarantee claim items back to us is at the customers’ cost, however, we can arrange a collection in certain circumstances at a cost of £25.00 up to 10kg. Unless otherwise implied, we nor the manufacturers offer advanced swap outs, new replacements, or loan machines, so you are advised to factor your own backup plan if the item purchased is critical for use, to cover the absence of equipment, if being sent back under Guarantee.

In addition to this Sharp cash registers are also supplied with an additional manufacturer’s warranty. All Sharp models starting XE-A come with 12 months collect and return warranty. This warranty is run by Infoteam who – in the event of a fault developing within the first 12 months – can be contacted on 0330 024 0804. They will log your call, you will then need to correctly package the till, and Infoteam will send you a shipping label. This service is only valid in the UK mainland and only becomes active after 21 days have elapsed since delivery of the machine and you have proof of purchase. All other warranties offered are return to base, the customer securely packages and protects the item and sends the item (at their own cost) back to VPOS (UK) Limited T/A epos-tills4less.

Upon receipt of goods, VPOS (UK) Limited T/A epos-tills4less will inspect and try to resolve any issue, if this can’t be resolved then we will forward it at our cost to the manufacturer, once repaired the customer will be given the option to collect the machine from us or have it shipped back to you at a fixed cost of £12.50 + VAT.

VPOS (UK) Limited T/A epos-tills4less cannot be held responsible for the loss of data or corrupt data. The customer is responsible for software compatibility and cable connectivity with their existing operating system. No technical support is provided with software – unless by specific prior agreement.

If the product you have purchased develops a proven and accepted VPOS (UK) Limited T/A epos-tills4less fault within the first seven days from delivery you may return it to us for a full refund excluding the carriage charge. Items with carriage included will have a set fee of £12.50 + VAT deducted from the purchase price. The cost of returning the product is the responsibility of the customer. The product must be returned complete, unused, in original packaging, and fully complete with any ancillary parts to obtain a full refund. Machines sent back not complete will be credited minus the cost of replacing these parts.

If an item is returned to us within seven days as faulty we will inspect the product, if the product is found to be working correctly, the customer has the option to have the product sent back to them (an additional labour charge for inspecting the machine will be applied as will a carriage charge for returning the machine to the customer), collect the machine from us or pay the 30% re-stocking fee as described above.

Returns

We sell commercial equipment and therefore any order accepted is classed as a “business to business” transaction. These transactions are not covered by public consumer law, but by business law. By ordering from VPOS (UK) Limited T/A epos-tills4less either online, over the phone, on our other channels such as eBay and Amazon or in-person in our showroom you are accepting that the transaction is “business to business” and that the item ordered is being used in a trade, business or profession associated to you and not for personal use. We have extensive information on all our products online and remember you can call us before ordering to double check suitability. We have included extensive product information and in some cases demonstration videos to encourage all customers to order the correct machine for their requirements.

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime, and accordingly, we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website downtime but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offense, give rise to civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Shipping

1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.

1.17 Please allow for up to 7 working days for delivery following the dispatch of your order, we do endeavor to provide next day delivery where ever possible.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

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